1. Introduction
By using SNBD HOST’s reseller hosting services, you agree to the following Terms and Conditions. This document represents a binding agreement between you (the reseller or client) and SNBD HOST. The company reserves the right to update or modify these terms at any time, and any changes will be published on our website.

2. Nature of Service
SNBD HOST’s reseller hosting operates on BDIX and international server networks using a shared cPanel license system.
Note: The cPanel license used in this environment is a Shared cPanel License, not verified directly by cPanel Inc. This means the license is distributed from our own reseller or dedicated environment, allowing users to access cPanel features normally but without official verification or support from cPanel.

3. Account Usage and Responsibilities
a. As a reseller, you are fully responsible for managing your client accounts and activities.
b. Hosting or distributing illegal content, phishing materials, spam, malware, or copyrighted data is strictly prohibited.
c. SNBD HOST reserves the full right to suspend or terminate any account that violates our policies or local/international laws.
d. The security of client passwords, backups, and account credentials is entirely the reseller’s responsibility.

4. Payment and Billing
a. Payment for reseller hosting services must be made monthly or annually as per your selected plan.
b. Late or missed payments may result in account suspension or termination.
c. Refund Policy: Refunds are only available within 7 days for verified technical issues that cannot be resolved by our support team.
d. Third-party license or server costs (cPanel shared license, CloudLinux, LiteSpeed, etc.) are non-refundable under any circumstances.

5. Data Storage and Security
a. All customer data is stored on SNBD HOST BDIX servers, with automated backup systems in place.
b. Although SNBD HOST takes every measure to protect and restore data, we cannot guarantee 100% recovery in case of hardware or software failure.
c. Clients and resellers are strongly advised to take their own backups regularly.

6. Support and Technical Assistance
a. Resellers can access support via ticket, WhatsApp, or email.
b. SNBD HOST provides assistance for server-side or license-related issues only.
c. Providing support to your end clients is your responsibility as a reseller. SNBD HOST does not offer end-user support under your account.

7. cPanel Shared License Policy
a. The cPanel license used in our reseller hosting plans operates under a shared licensing environment.
b. Therefore, the “Verify License” feature on the cPanel official site may not show your license as “Valid” or “Partner Verified.”
c. This shared license system is managed internally by SNBD HOST to keep costs low while maintaining functionality.
d. Users may not contact cPanel directly for support. All license and control panel support is provided exclusively through SNBD HOST.

8. Account Suspension and Termination
SNBD HOST reserves the right to suspend or terminate reseller accounts for any of the following reasons:
– Violation of national or international law
– Hosting illegal, adult, or copyrighted content
– Hosting phishing, spam, or malware
– Excessive resource consumption or abuse
– Non-payment or overdue invoices

9. Disclaimer of Liability
a. SNBD HOST is not responsible for any direct, indirect, or incidental damages caused by service interruption or misuse of our hosting environment.
b. Performance issues, downtime, or third-party software errors (including cPanel, LiteSpeed, CloudLinux) are not covered under warranty.
c. Due to the shared license environment, some cPanel updates or modules may appear delayed.

10. Legal Jurisdiction
This agreement is governed by the laws of Canada and the Information & Communication Technology Act 2006 (amended 2013) of Bangladesh.
In case of any dispute, legal jurisdiction will be considered under SNBD HOST’s main registered office in Canada.

11. Contact Information
Email: info@snbdhost.com
Website: https://snbdhost.com
Head Office: Toronto, Canada
Operational Office: Dhaka, Bangladesh